FAQs
Service Overview &
Consultation Questions
What services does Xplicit Tech Solutions offer?
We provide comprehensive IT services including computer repair & virus removal, cybersecurity & endpoint protection management, web design & development, network installation, MSP (Managed Service Provider) services, and IT consulting. We specialize in delivering reliable, secure, and future-ready solutions tailored specifically for small and mid-sized businesses across Chautauqua, Cattaraugus, Erie, and Wyoming counties.
Do you really offer free IT consultations?
Absolutely! We provide free IT consultations to help you understand your technology needs and how we can support your business growth. During the consultation, we'll assess your current setup, identify potential improvements, and discuss cost-effective solutions. You can reach us at (716) 800-3221 or support@xplicittech.com to schedule yours.
What areas do you serve?
We're based in Cherry Creek, NY, and offer two types of service coverage:
On-site Services: Computer repair, virus removal, network installation, and other hands-on IT services are provided throughout Chautauqua, Cattaraugus, Erie, and Wyoming counties. We ideally serve within a 45-minute radius but can travel farther when needed.
Remote/Digital Services: Web design & development, web hosting, social media management, digital marketing, cybersecurity management, and IT consulting are available worldwide. We've been supporting businesses globally with these digital solutions since 2013.
On-site Services: Computer repair, virus removal, network installation, and other hands-on IT services are provided throughout Chautauqua, Cattaraugus, Erie, and Wyoming counties. We ideally serve within a 45-minute radius but can travel farther when needed.
Remote/Digital Services: Web design & development, web hosting, social media management, digital marketing, cybersecurity management, and IT consulting are available worldwide. We've been supporting businesses globally with these digital solutions since 2013.
Can you work with businesses outside of New York?
Absolutely! While our on-site services (like computer repair and network installation) are limited to our regional area in Western New York, we provide web design, hosting, social media management, digital marketing, and remote IT consulting services to businesses anywhere in the world. Many of our digital services can be delivered remotely with the same high-quality results.
Do you provide remote IT support?
Yes! We offer comprehensive remote IT support including cybersecurity management, endpoint protection, system monitoring, and technical troubleshooting. Our 24/7 email support at support@xplicittech.com ensures you can get help regardless of your location or time zone. We also provide remote consultations via video calls for businesses outside our local service area.
Technical Support &
Troubleshooting
My computer is running very slowly. What should I do first?
Start with these basic steps: restart your computer, check for available storage space (you need at least 10-15% free), and run a virus scan if you have antivirus software. If the problem persists, it could indicate malware, hardware issues, or the need for system optimization. Contact us for professional diagnosis and repair - we specialize in computer repair and virus removal.
How do I know if my business has been compromised by a cyberattack?
Warning signs include: unusually slow network performance, unexpected pop-ups or programs, files that won't open or appear corrupted, unusual network activity, or employees receiving suspicious emails. If you notice any of these signs, disconnect affected devices from your network immediately and contact us for emergency cybersecurity support.
What's the difference between endpoint protection and traditional antivirus?
Traditional antivirus focuses mainly on detecting known threats on individual devices. Our endpoint protection and management service provides comprehensive security across all your business devices, including real-time threat detection, behavioral analysis, remote monitoring, and centralized management. It's designed specifically for business environments where multiple devices need coordinated protection.
Business Process &
Support Questions
What are your business hours and how can I get support?
Our office hours are Monday-Friday 9:00 AM - 5:00 PM and Saturday 9:00 AM - 12:00 PM (closed holidays). However, we offer 24/7 email support at support@xplicittech.com for urgent issues. You can also reach us by phone at (716) 800-3221, through our website contact form, or via our social media channels on Facebook, LinkedIn, and Instagram.
How quickly can you respond to emergency IT issues?
We prioritize emergency situations and aim to respond to critical issues as quickly as possible. For 24/7 support, email us at support@xplicittech.com with "URGENT" in the subject line and describe your situation. We'll assess the severity and provide immediate guidance or schedule emergency service.
Do you work with businesses in specific industries?
We serve diverse industries including agribusiness, advanced manufacturing, automotive, financial services, healthcare and life sciences, energy, media and entertainment, telecommunications, public sector, technology, and forest products. Our 12+ years of experience has given us expertise in understanding different industry requirements and compliance needs.
Managed Services &
Ongoing Support
What does your MSP (Managed Service Provider) service include?
Our MSP services provide proactive IT management including network monitoring, regular maintenance, security updates, backup management, and help desk support. We act as your dedicated IT department, preventing issues before they impact your business and ensuring your technology supports your growth goals rather than hindering them.
How do you help businesses plan for technology growth?
We provide strategic IT consulting to align your technology with your business objectives. This includes assessing your current infrastructure, identifying scalability needs, recommending cost-effective upgrades, and creating implementation timelines. Our goal is to ensure your technology grows with your business efficiently and securely.
Can you help with website development and hosting?
Yes! We offer complete web design and development services, plus reliable web hosting solutions. Whether you need a new website, want to update an existing one, or need hosting that ensures your site stays online and secure, we can handle everything from design to ongoing maintenance.
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